¹Our goal is to ensure you are completely satisfied with our photography and videography services. If for any reason you are not satisfied, we offer a no-questions-asked money back guarantee. The refund request must be made within 14 days from the date of the final delivery of the photos or videos. The policy applies to all photography, videography, and non-specified packages and services with willchai.com (the business). To request a refund, contact us via email at me@willchai.com. Please provide your order number and the reason for your dissatisfaction (optional). Our team will review your request promptly. Once approved, you will receive a full refund within 10 business days via e-transfer. The refund will be processed through an alternative method of payment if not possible via e-transfer. The policy does not cover minor dissatisfaction that could be resolved with additional editing or minor adjustments. Dissatisfaction with policies after the fact does not constitute dissatisfaction with the product. Refunds are not applicable for services where the issue could be resolved through our unlimited editing revisions. Any third-party costs (e.g., travel expenses) are not covered under this policy. The policy does not cover cancellations made less than 24 hours before the scheduled shoot. We encourage feedback to continuously improve our services. The policy is designed to give you peace of mind and ensure you have a positive experience with our photography and videography services.

²This policy is subject to fair use; excessive or unreasonable requests beyond the scope of the initial project may be subject to additional fees. Revisions are limited to the adjustments or changes specified during the initial consultation and agreed upon in the project scope. Each set of revisions will be completed within a specified timeframe, typically within 3-5 business days. All revision requests must be submitted in writing via email to ensure clarity and accurate tracking of changes. Revisions should be reasonable and within the capacity of standard editing practices. Major changes or overhauls that deviate significantly from the original agreement may incur additional charges. Revisions do not include new photo shoots or additional services outside of the initial agreement. While the number of revisions is unlimited, clients are encouraged to consolidate their feedback to avoid delays and ensure efficiency. A final approval will be required from the client before the delivery of the final edited photos or videos. Requests for original raw files or unedited footage are not covered under the unlimited revisions policy and may incur an additional fee. Active collaboration and timely feedback from clients are necessary to complete revisions effectively and within the agreed-upon timeframe. Any and all revision requests submitted within 14 days of the final delivery must be honoured. Revisions upon revisions outside of this window may not be possible due to limited file backup availability. This policy ensures timely adjustments while maintaining the integrity of our file storage system.